What is it?
Virtual service calls start with a small program that you download to your computer.
Once you double click this program, I can connect to your computer from mine.

I have full remote control of your computer and can do almost everything that I can
do onsite at your residence or workplace.

What are the advantages?
In addition to full tech support, I can help with small tasks without having to
schedule or charge for an onsite service call.

For example:

You need a new email account setup in Outlook Express.
This is usually a ten minute task, but before it required setting up a time for me to come to your residence.
I can do this with the virtual service call program without interupting your afternoon.

Your printer will not print. It is late and you need something printed for school or work.
With this service, I can access your computer and fix the printer. No waiting until the next day.

Your computer has a virus, but with afterschool activities, and family responsbilities you simply
do not have the time to let me stay an hour or more at your house.
With this serivce the problem is solved.
Establish the connection with me and when you come back from the ballgame, etc your computer will be fixed.

How much does this service cost?
Once the session starts, my computer keeps a timer for the number of minutes I am working on your computer.
$7.50 for 15 minutes / $15.00 for 30 minutes / $22.50 for 45 minutes / $30 an hour
$5.00 for less than 15 minutes

Is it safe and secure?
Yes! Virtual service calls are secure featuring 128 bit RC4 encyrption on most connections.
Even with connections that are not 128 bit enabled, the data is compressed and very safe.

Once the service call is finished, I click END on my computer and the program that allowed us to connect is
automatically removed from your computer. I cannot reconnect to your computer without you running
the program again.

Download software by clicking on the icon below.
Please note that in order for the software to work, I must be expecting your connection : ) Please call or email me first.